Conventional Calling experience

Customer Journey

Vivid Experience

Conventional Calling
Experience

  • Have to endlessly wait on hold.
  • Irate customers, since the caller could not speak with the agent.
  • High customer dissatisfaction.
  • Multiple calls may be required to share/capture the relevant information.
  • If the line becomes disconnected the customer has to start process again.

The Vivid
Experience

  • Articulates all the information visually on your smart phones.
  • Eliminates hold time.
  • Access to instant information while making it a more engaging experience.
  • Can even chat with an agent, while sending a recorded voice message or a screenshot of your problem.
  • Discloses the number of minutes you have to wait on hold.

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