Got Off Hold :
Conventional Calling experience
Have to endlessly wait on hold.
Irate customers, since the caller could not speak with the agent.
High customer dissatisfaction.
Multiple calls may be required to share/capture the relevant information.
If the line becomes disconnected the customer has to start process again.
Articulates all the information visually on your smart phones.
Eliminates hold time.
Access to instant information while making it a more engaging experience.
Can even chat with an agent, while sending a recorded voice message or a screenshot of your problem.
Discloses the number of minutes you have to wait on hold.
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