Millenials want a decision now, not ‘shortly’. Expectations are changing, as is the ability to easily change supplier,
so put positive decision making in their hands.
Reducing customer demand is the solution to better service and customer delight. Self-service, chat, bots and AI fit seamlessly into a traditional voice offer – all in one neat and cost-effective mobile solution.
Traditionally, call centres have been cost centres. Using Vivid's digital IVR, not only you can transform the cost centre into a profit centre but also exponentially increase customer satisfaction and retention.
Our product transforms audio-only IVR into an interactive and user friendly visual IVR. Say good-bye to aggravating your customers by forcing them to hold, say hello to a revolutionary new way to engage and market to customers whilst they wait.
Take a free trial and experience the revolutionized customer experience now!
Reduced hold times are just the beginning! Our in-house experts design & optimise digital journeys to ensure a boost to customer satisfaction. Learn how we can bring smiles to your customers faces!
Vivid revolutionizes the customer experience by introducing a visual navigation IVR.
Revolutionized customer experience.
Our Visual Navigation presents the information in a clutter-free, simplified and more consumable manner on your smart phones and tablets by means of single touch.
Clutter free visuals.
Our Visual Navigation option ensures that the caller’s retention rate is high, hence they do not miss out on important information.
The chat option allows the callers to interact with the agent directly or while on hold.
Chat with agent.
This ensures that the operator will already be apprised of the issue before he attends the call making it more productive for the business and enhancing the caller experience.
High agent productivity.
This makes it an interactive experience for the callers and enhances the overall user experience.
Interactive and enhanced user experience.
Users can send a photo/screenshot of the problems they are facing.
Attach problem screenshot/image
Users can send a recorded message of their problem, making life easier for the agents to record the customer problem.
Send recorded message.
Agents will have a greater grasp of the customers’ problems which will result in reduced queue waiting time, higher customer retention and improved operational efficiency!
Well informed agents.
Call location is attached with each interaction.
Resolve network issue.
It adds another dimension in curating IVR content that could be displayed for our end customers.
By attaching the location Telecoms can instantly resolve issues with regards to the network problems their callers might be facing, this option helps facilitate the line of communication between the service provider and the caller.
Every customer experience is learned by our machine algorithms.
Agents can predict user complaints based on past interactions
Each IVR node is curated based on our customers’ past interactions.
This feature enables the agents and Vivid to better understand the caller ensuring your business is better equipped to pre-empt your customers’ needs and issues.
Hit your critical KPI’s through our Visual IVR. Boost your Average Revenue Per User, increase your IVR engagement and unleash the true potential of your brand.
Provide your customers with an immediate go-to channel without the need to queue either virtually or in branch. Allows customers to streamline Insurance quotes and claims.
Reach customers immediately and help them get aid as early as possible. In addition, save your company’s call centre costs and your customer’s waiting time.
Our product can help exponentially increase your brand awareness through elaborate visual menus that customers can swipe through. Revamp your retail experience by increasing your Customer Loyalty
This is such an easy app to use plus I don’t get to miss out on any important information now. I know exactly how long I have to wait until I talk to the operator which saves me a ton of time
VP Corporate Development
Over the years I have had some terrible experiences talking to call center agents; it’s been excruciatingly frustrating and a lot of my time was wasted as a result. There was finally someone who understood my pain, I’m glad I will not have to wait on hold ever again!
SunBridge Global Ventures Inc.
CEO & Founder
It ensures I don’t have to wait on hold and makes it a worthwhile experience to seek all the relevant information as opposed to dialing the dreaded 0800 number
Founder & CEO
This is going to shift the paradigm of how companies aim to improve their customer satisfaction. Solely from a user’s prospective this is unlike anything I have ever come across, hardy have I ever enjoyed talking to the operator this much
Head of Acceleration
I knew from the beginning that this app would go on to make strides in the market, it not only makes the caller’s life easier but also streamlines the call center traffic saving them millions of dollars! Its revolutionary!
A project of the Punjab Information Technology Board, Plan9 is Pakistan’s Largest Tech Incubator that was launched in August 2012 to give budding entrepreneurs the opportunity to change their business dreams into a reality using technology as the key component.
PlanX empowers commercially viable mid-stage tech startups by providing access to multiple funding channels, specialized network of mentors and global exposure to establish high impact businesses.
Blackbox is a Silicon Valley accelerator focused on helping purpose driven entrepreneurs and founders of born global startups learn, collaborate, and grow toward their full potential. We provide access to resources, mentorship and effective programs. And we are professional in it.
Telefónica is a company with more than 322 million clients in 21 countries that is aware of the new challenges posed by today’s society. This is why we offer the means to facilitate communication between people, providing them with the most secure and state of the art technology in order for them to live better.
Microsoft Accelerator is a global initiative built to empower entrepreneurs around the world on their journey to build great companies. We work with later-stage startups to provide the tools, resources, connections, knowledge and expertise they need to become successful companies.
The Foundation is a 4-month long, intense, business incubation and acceleration program offered at the LUMS Center for Entrepreneurship to the most promising startups scouted from all across Pakistan and scrutinized by the Foundation Council. Only the best startups make it to the program.
We are Telefónica’s startup accelerator. We help the best entrepreneurs grow and build successful businesses.Our acceleration programme will give you funding up to $50,000, an incredible place to work, mentors, business partners, access to a global network of talent and the opportunity to reach millions of Telefónica customers.
Sunbridge Global Ventures support promising entrepreneurs who challenge to develop business globally in the IT-related field by providing them seed money and vital know-how which they have cultivated in investment experiences of the past ten years. SunBridge Global Ventures is a Global Seed-Accelerator established in January 2012
Telenor Pakistan is 100% owned by the Telenor Group, an international provider of high quality voice, data, content and communication services in 13 markets across Europe and Asia. Telenor Group is among the largest mobile operators in the world with 180 million mobile subscriptions and a workforce of approximately 33,000.