Customer Services for the Millennials

Millenials want a decision now, not ‘shortly’. Expectations are changing, as is the ability to easily change supplier,
so put positive decision making in their hands.

Rise up with the most engaging customer services platform

Reducing customer demand is the solution to better service and customer delight. Self-service, chat, bots and AI fit seamlessly into a traditional voice offer – all in one neat and cost-effective mobile solution.

Bring offline customers online, increase ROI, Retention and Customer Satisfaction

Traditionally, call centres have been cost centres. Using Vivid's digital IVR, not only you can transform the cost centre into a profit centre but also exponentially increase customer satisfaction and retention.

Our Product

Our product transforms audio-only IVR into an interactive and user friendly visual IVR. Say good-bye to aggravating your customers by forcing them to hold, say hello to a revolutionary new way to engage and market to customers whilst they wait.

Boost Customer
Satisfaction Save Costs

Reduced hold times are just the beginning! Our in-house experts design & optimise digital journeys to ensure a boost to customer satisfaction. Learn how we can bring smiles to your customers faces!

Digital Navigation

Revolutionized customer experience.

Clutter free visuals.

High retention.

Kookie - The Chatbot

Chat with agent.

High agent productivity.

Interactive and enhanced user experience.

Attach Media

Attach problem screenshot/image

Send recorded message.

Well informed agents.

Attach Location

Resolve network issue.

Machine Learning

Agents can predict user complaints based on past interactions

Use Cases

Transforming Telecom

Hit your critical KPI’s through our Visual IVR. Boost your Average Revenue Per User, increase your IVR engagement and unleash the true potential of your brand.

Banking and Finance

Provide your customers with an immediate go-to channel without the need to queue either virtually or in branch. Allows customers to streamline Insurance quotes and claims.

Medical Industry

Reach customers immediately and help them get aid as early as possible. In addition, save your company’s call centre costs and your customer’s waiting time.

Revamping Retail

Our product can help exponentially increase your brand awareness through elaborate visual menus that customers can swipe through. Revamp your retail experience by increasing your Customer Loyalty

What People Are Saying

Our Partners

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